- Email to customer service : email@example.com including:
*order number and issue
- We will respond to your email within 24 hours
- Get coupon or refund
*Tracking number is required to complete the return. It will facilitate for us to track your return status and process your return.
- A refund/exchange is issued when the package is received.
Return & Exchange conditions
- Orders are able to be canceled and refunded before shipping.
- Easy to initiate a refund or exchange in 30 days after delivery.
- Items can be returned or exchanged generally for any reason, quality or size problems or other reasons accepted by our customer service.
- Items must be returned unwashed and undamaged.
- Sales and clearance items cannot be refunded or exchanged.
- Refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take a longer time to process.
In case you have any other questions, please do not hesitate to get in touch with our customer service on: firstname.lastname@example.org